Shipping Policy

 

1. General Information

At Koreroot, we aim to deliver your order accurately and on time. We offer free insured and tracked international shipping on all orders.

2. Order Processing

• Handling time: 1 business day, Monday through Friday.
• Order cut-off: Orders placed before 5:00 PM Eastern Time are processed the same business day. Orders placed after this time are processed the next business day.
• Processing days: We process and dispatch orders Monday through Friday, excluding U.S. public holidays.

3. Estimated Delivery Times

Your total delivery time includes order processing plus the carrier’s transit time.

These timeframes are estimates, not guaranteed delivery dates. Carrier delays, customs processing, and high-volume periods may affect delivery.

4. Shipping Origin & Customs

Orders are fulfilled from warehouses in the United States and China. Your order’s shipping location depends on product availability and your delivery address.

Customs & Duties

For most regions, Koreroot ships on a Delivered Duty Paid (DDP) basis, meaning applicable import duties and customs fees are prepaid by us.

For shipments covered by DDP, you should not receive additional customs charges upon delivery. If a carrier requests payment, please contact KorerootShop@gmail.com before paying so we can investigate.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.

Please allow 24–48 hours for tracking information to appear in the carrier’s system.

6. Lost or Damaged Packages

Damaged packages

If your order arrives damaged, please email KorerootShop@gmail.com, preferably within 48 hours of delivery, with your order number and photographs of the damaged product and packaging. Please keep the packaging while we review the issue.

This reporting timeframe does not limit your rights under applicable law.

Missing packages

If tracking shows “Delivered” but you have not received your package, check around your property, with household members, and with neighbors.

If the package is still missing after three business days, contact us with your order number and tracking details so we can assist.

7. Order Changes & Cancellations

You may request a change or cancellation before your order is dispatched. Please contact us as soon as possible, ideally within 12 hours of placing your order.

Because processing may begin promptly, this 12-hour period does not guarantee that a change or cancellation will be possible.

Once your package has been handed to the carrier, we cannot stop the shipment. You may request a return after delivery under our Return, Refund, and Exchange Policy.

For recurring orders, please also refer to our Cancellation Policy for subscription renewal deadlines.

8. Contact Us

For questions about shipping, tracking, or delivery, please contact:

Email: KorerootShop@gmail.com