Payment Policy
Last updated: September 24, 2026
1. Accepted Payment Methods
Koreroot accepts the payment methods displayed at checkout, which may include:
- Visa
- Mastercard
- American Express
- Discover
- Google Pay
- Apple Pay
- Klarna, where available
Available payment options may vary depending on your location, device, and order eligibility. Payments are handled through secure third-party payment providers. Koreroot does not store your full payment card details.
2. Currency & Billing
Your order’s currency and total, including applicable taxes and shipping charges, will be displayed at checkout before you complete your purchase.
If your payment account uses a different currency, your bank or payment provider may apply its own exchange rate or additional fees.
A temporary authorization may appear on your account before payment is finalized. If your order is not completed, the authorization will be released according to your payment provider’s processing times.
3. Payment Security
Our checkout uses encrypted connections to help protect your payment information during transmission. Payment transactions are handled by our third-party payment providers.
Orders may be reviewed for suspected fraud or unauthorized activity. If additional verification is needed, we may contact you before processing your order.
4. Order Confirmation
After your order is placed and payment is accepted, you will receive an order confirmation email containing your purchase details, including:
- Products and quantities ordered
- Order total
- Billing and shipping information
- Payment method used, with sensitive details concealed
Please review your confirmation and contact KorerootShop@gmail.com promptly if any information is incorrect.
5. Cancellations & Changes
To request a cancellation or change, email KorerootShop@gmail.com as soon as possible and include your order number.
Orders may be cancelled or modified before dispatch, subject to their processing status and our Cancellation Policy. Once an order has shipped, please follow our Return, Refund, and Exchange Policy.
For subscription purchases, recurring charges and cancellation deadlines are explained at checkout and in our Cancellation Policy. Cancelling a subscription stops future renewals but does not automatically cancel an order already being processed.
6. Failed Payments
A payment may be declined because of:
- Incorrect or incomplete payment details
- Insufficient funds
- An expired card
- Bank security checks or transaction restrictions
- A temporary payment processing issue
If your payment fails, review your details or try another available payment method. Contact your bank or payment provider if the issue continues.
If a charge appears on your account without an order confirmation, contact us before placing another order so we can help check its status.
7. Disputes & Chargebacks
If you do not recognize a Koreroot charge or believe you were charged incorrectly, please contact KorerootShop@gmail.com so we can investigate and help resolve the issue.
You retain the right to dispute a transaction through your bank or payment provider. Contacting us first is encouraged but is not a condition of exercising those rights.
We cooperate with payment dispute investigations and provide relevant order and transaction records when requested. If a dispute is already open, any refund may need to be coordinated through your payment provider to avoid duplicate reimbursement.
8. Contact Information
For help with payments, billing, or checkout, contact:
📧 Email: KorerootShop@gmail.com