Returns, Refunds & 90-Day Money-Back Guarantee

We want you to feel confident about your Koreroot purchase. Your first qualifying order placed directly through our store is covered by our 90-Day Money-Back Guarantee, including our GROW:TURN Exosome Brush Ampoule.

If you’re not satisfied, you may request a return or exchange within 90 calendar days of your order’s recorded delivery date, subject to the conditions below.

1. Our 90-Day Guarantee

Our guarantee:

• Applies once per customer, to your first completed Koreroot order.
• Covers qualifying products in that order, including products opened and reasonably tried.
• Does not extend to subsequent orders or subscription renewals.

Opening or reasonably trying your ampoule will not, by itself, make your return ineligible. Nothing in this policy limits your rights under applicable law.

2. Subscriptions & Cancellations

By purchasing a subscription, you authorize Koreroot to charge your selected payment method automatically at the price and frequency disclosed at checkout. Applicable taxes and disclosed shipping charges may also apply.

Your subscription price, renewal schedule, and cancellation options will be provided at checkout and, where available, in your account portal.

We will email a reminder before each scheduled renewal, including the anticipated renewal date and cancellation instructions.

You may cancel:

• Through your online account portal; or
• By emailing KorerootShop@gmail.com

To prevent your next renewal, we must receive your cancellation at least 24 hours before the renewal date and time shown in your account or reminder. The applicable time zone will be included with your renewal information.

We will send confirmation once your cancellation has been processed. Cancellation stops future renewals but does not automatically cancel an order that has already passed the disclosed cancellation deadline.

Requests received after that deadline may arrive after processing has begun. Those renewal orders may not qualify for cancellation or a change-of-mind refund.

However, an appropriate refund, replacement, or other remedy will be provided when:

• You cancelled before the disclosed deadline.
• A charge was unauthorized or made in error.
• A charge occurred before the disclosed renewal date.
• Your order was damaged, defective, incorrect, lost, or not delivered.
• A remedy is required by applicable law.

The 90-Day Money-Back Guarantee does not apply to subscription renewal orders.

3. Return Eligibility

To qualify for the first-order guarantee, you must:

• Contact us within 90 calendar days of recorded delivery.
• Have purchased directly from Koreroot.
• Provide your order number or another valid proof of purchase.
• Return a product that is unopened or reasonably used to evaluate it.

“Reasonably used” means using only the amount reasonably necessary to try the product. Empty products, products substantially consumed beyond a reasonable trial, altered or intentionally damaged products, and returns involving abuse of this policy may be ineligible.

If we issue a prepaid return label, please hand your return to the designated carrier within 14 calendar days, unless we agree to an extension.

4. Return Shipping

Koreroot covers return shipping for eligible returns. We do not charge restocking fees.

This includes approved returns for dissatisfaction, a change of mind, damaged or defective products, incorrect items, and eligible exchanges.

We will provide a prepaid label where available. If a prepaid label is unavailable for your location, we will give you return instructions and arrange payment or reimbursement of reasonable return-shipping costs.

Please contact us before arranging your own shipping. Unauthorized shipping expenses may not be reimbursed.

5. How to Request a Return

1. Email KorerootShop@gmail.com within the applicable return period.
2. Include your order number, the product you wish to return, and whether you prefer a refund or exchange.
3. Follow the return instructions we provide.
4. Pack your product securely and hand the package to the designated carrier.

You may share your reason for returning the product, but a reason is not required for an otherwise eligible first-order return.

Returns sent without contacting us first may take longer to process if we cannot identify the order.

6. Refund Processing

Once your eligible return reaches our return facility, we will inspect and process it within five business days. We will email you when processing is complete or if we reasonably need additional information.

An eligible refund under our 90-Day Money-Back Guarantee includes:

• The purchase price of the returned product.
• Applicable sales tax on that product.
• Original standard shipping charges, if any.

Expedited or premium shipping charges are not refundable unless the order was damaged, defective, incorrect, delayed because of our error, or reimbursement is required by law.

Refunds are issued to your original payment method. If that method is no longer available, contact us to discuss a legally permissible alternative.

After we issue your refund, please allow approximately five business days for it to appear. Processing times vary by bank and payment provider.

If a return does not qualify—for example, because it falls outside the return period, lacks valid proof of purchase, or involves excessive use or intentional damage—we will explain the reason.

7. Exchanges

Qualifying products from your first order may be exchanged for another available Koreroot product.

To arrange an exchange, email KorerootShop@gmail.com and follow the instructions provided. Once the designated carrier has accepted and scanned your return, we may dispatch the replacement at no additional standard shipping cost.

If the replacement costs more, we will request your approval and payment of the difference before shipping. If it costs less, we will refund the difference to your original payment method.

If your preferred replacement is unavailable, you may choose another available product or receive a refund for an otherwise eligible return.

Subscription renewals are not eligible for voluntary exchanges. Damaged, defective, or incorrect renewal products remain eligible for an appropriate replacement or refund.

8. Damaged, Incorrect or Missing Orders

If your order arrives damaged, defective, or incorrect—or does not arrive—email KorerootShop@gmail.com as soon as reasonably possible with your order number.

We may request photographs or other information reasonably needed to understand the issue. This will not affect rights that cannot legally be limited.

We will provide an appropriate replacement, refund, or other remedy without charging return, replacement, or standard shipping costs.

Please keep damaged or incorrect products until we confirm whether a return is necessary.

9. Fair Use & Consumer Rights

We may reject fraudulent claims or documented abuse, including attempts to claim the first-order guarantee repeatedly through different accounts or identities. Decisions will be based on reasonably available evidence.

This policy supplements—and does not replace—any consumer rights or remedies that cannot be waived under applicable law.

Contact Us

For returns, exchanges, subscription cancellations, or order support:

Email: KorerootShop@gmail.com